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To add a testimonial of your own, submit it on the Customer Survey page.
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"May 4, 2013
Mark,
Just wanted to drop you a line to let you know that even though I have only rode the 8-ball once since I picked it up, I really enjoyed it and thank you for selling it to me for what I think was a decent deal. I rode for at least 2 hours and had absolutely no Idea where I went. I just know I ended up at home smiling. Now all I have to do is sell the Kawasaki and I, and the wife will be happy.
You have a beautiful dealership there. Not only is it large and modern, it is well set-up for retail sales, sales of some beautiful machines from Indian and Victory. I enjoy being in your store and especially appreciate the collectables you have there, along with the modern machines. But most of all you have some good people working for you there whom made my buying experience relaxed and pleasant. Everything about my purchase was very professional and courteous.
You should also know that your man Andrew who sold me on the bike, expressed casual professionalism, good knowledge of the product in all aspects, and offered me unpressured salesmanship, of which I really appreciated. He sold me on merits alone. And he is continuing his support for me after the sale and I am sure will also do so in the future. I am happy to have purchased a well made American product from good people at a good price. See you soon.
Thank you.
Sincerely,
Mike Johnston
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By: Mike Winnabow, NC
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"I trailered my 2012 Vintage down to Charlotte after completing an Army school in KY. I had met with Mike and Andrew last December and set a plan into place for doing the Stage 1 upgrade.
Prior to this appointment, I also spoke with Andrew about putting a front bumper on Nijlon while she was being worked on.
Once I arrived, I added a derby cover and shift linkage to the total just because of the quality work in the service department.
While Nijlon was on the lift, I raided the showroom for lil goodies to take back to RI with me.
I can't say enough about Mike, Andrew, and Mark, who took time out of his day to talk with me about Indian stuff. Once Nijlon was done, Mike and Mark helped me load her back onto the trailer for the long ride home. My only regret is that these guys aren't closer to RI, lol! Thanks again Indian of Charlotte!!! "
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By: Scott North Smithfield, RI
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"I don't believe there is enough space to write everything I experienced at Indian Victory Charlotte. The owner and staff were unbelievablly helpful and patient while calling for several weeks prior to my purchasing. I must have had 83 questions, and called on each one of them it seems like. The time and care they took to make sure I was top priority and also getting the bike ready with my accessories was great. When I arrived to pick up the bike, they treated me with the utmost kindness, made me feel like we were friends for years. I've been to several HD Dealers in the past, and felt like I was a bothering them. If you've never been treated like "Royaltie" you have to visit this dealership. Although it's over 500 miles to this dealership, I look fwd to visiting them with all my bikes needs. I'm glad they're not closer, I might just buy another one! The staff that service the bikes are true friends, always there to answer any questions, offer suggestions, and give honest answers. By far the best Dealership I've ever been to. "
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By: Bobby Panama City Beach, FL
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"Another great experience at Indian Motorcycle Dealership in Charlotte NC. Made an appointment 2 weeks prior to my 500 mile service with service manager Mike Steranko. Making the trip up from WPB Florida was like a trip to Disneyworld! Beautiful Dealership and warm friendly staff to take care of you. Service was complete in 3.5 hrs and new hand grips installed and I was off to WPB again. Thank you to owner Mark Moses, Service Manager Mike Steranko, and Sales man Andrew Nance for the hospitality and service! Looking forward to my 2500 mile service! Thanks everyone. Ride safe!! Patrick WPB Florida"
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By: Patrick West Palm Beach, FL
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"Great experience with Indian-Victory Charlotte. I purchased the last 2012 Cross Country in stock and couldn't have asked for better service. Mark, the owner, made everything straightforward and worked hard to make sure I got all the incentives I was eligible for -- setting me up with a great deal. Rose Mary made the paperwork process a breeze. Although I'm an experienced rider, Mike, the service manager, went through all the ins and outs of the bike at delivery and made sure I didn't ride away with any questions. Everyone I met was friendly and helpful. Mark and his crew definitely have a new life-long customer."
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By: Chris Mooresville, NC
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"What a fantastic day I had at your Dealership in Lowell NC. I made the trip up from WPB Florida to pick up my New 2011 Chief Roadmaster. Salesman Andrew was extremely knowledgable and made me like I was part of the Indian family! Owner Mark Moses was there every step of the way to answer any questions I had. Service Manager Mike Steranko answered all my questions concerning performance parts for my Roadmaster and what would benefit the bike the most. Even the paper work process was a fun experience with Rose Mary Duffin leading the way!! I will own this bike for the rest of my riding days which means I will be with the Indian Family for many years to come. Thank you all!! Pat WPB Florida"
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By: Patrick West Palm Beach, FL
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"I ordered a rebuild kit for the front brake caliper and a speedometer cable for my 1999 Chief. #1 I was impressed that you had the parts in stock and #2 I was amazed that I received them in 2 days. The parts are exact fit and good quality. I will order from you again, it feels good to have a dealer where you can get parts for a fairly rare bike."
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By: Tom Chattanooga, TN
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"My wife an I visited your store during the first week of July. The young man in the show room (Andrew) was very helpful. I bought several shirts, patches, pins, a belt buckle and a couple of bandanas. Even though Carolyn is not big into motorcycles she was very impressed with your store and the quality of your bikes.. One of her remarks was there was a certain amount of "class" that she hadn't found at the "other" motorcycle stores. We will be back and hopefully one day I will own a Chief. "
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By: Anonymous Cyclone, WV
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"I travelled from Chicago to buy a used BMW from Andrew Nance. I made the almost 800 mile drive based on some photos and the information Andrew provided.
The bike exceeded my expectations. It was everything Andrew had promised and more.
In addition to the motorcycle, Andrew, Rose Mary, and Mark all treated me with honesty, kindness, and respect.
They made the whole buying experience a pleasure and the 1600 mile roundtrip well worth it.
I have bought many motorcylces in my time, but this experience is absolutely at the top of the heap.
Thank you all
Scott"
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By: Anonymous Yorkville, IL
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"Always dreamed of having our Indian. Charlotte Indian made the dream day perfect.. Treated with respect, felt like we were part of the family. Not blowing smoke this dealership is the real deal.....everyone has been a pure joy for us to work with.. I would highly recommend to any one even thinking about getting an Indian, that this is the place."
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By: Mike and Judy Chattanooga, TN
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"We made the trip from Texas (little over thousand miles up there) and I finally got me a 2012 Indian Chief Vintage. As of today have 1438 miles on it and no problems. Mark and his employees I give them a 10. We need a Indian dealer like Mark Moses down here in Texas. The man knows his Indians,explains things in detail with you. Been riding Harleys for many years and bought a Victory Cross County Tour and sold it to buy this Indian. The paint,chrome is notch's above Harley. Why I waited so long I do not know. My dad use to have a Indian 4cyl many years ago then he went to Harleys. He use to always talk about the Indian. He had hs Indian when he was young and I did not get mine till I was old. My son rides Harleys and he said his next one will be a Indian so we go back to Indian Charlotte to buy another one from Mark Moses."
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By: Larry Flatonia, TX
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"What a great dealership to deal with.I got a 2013 Chief Vintage LE.Thanks Mark.Great walk thru on features and operation of the bike.Been riding another brand all my life and this is the first Indian motor we have owned.If you are looking for a great ride with customer service go see Mark in Charlotte.Thanks "
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By: Biff Mills River, NC
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"I have been riding Victory Motorcycles for around 8 years. My wife started driving this year, and after a few months on a starter bike has been looking to move up. After checking out the Victory website, she decided she wanted to get a closer look at a Vegas 8-Ball. I did some on line searching and found one at this dealer, so we made a road trip last Saturday from Columbia, SC.
I have been inside of nearly 20 Victory Dealers all over the country; this was by far the cleanest, most professional looking facility that I have ever seen. My wife walked right over to the 8-Ball to take a look, and Andrew Nance, did an OUTSTANDING job of making us feel at home and answering all of our questions. He understood that the bike was for HER, and made sure that she felt comfortable. I can tell you this was not the case in some of the dealerships that we have visited.
Andrew convinced my wife to test ride their Hammer-S demo, and understood that she has limited driving experience. He chose a route that she was comfortable with, and let her set the pace. She came back with a huge smile on her face after riding a Victory for the first time, and I attribute a lot of that to Andrew’s patience.
The good news is, my wife is sold on Victory. The bad news is, after riding the Hammer, she wants a Hammer 8-Ball, and we are going to have to wait for the ’13 to come to Indian-Victory in Charlotte NC!
Thank you for your help, I would recommend this dealer to ANYONE!
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By: Anonymous Columbia, SC
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"Mark. Just wanted to let you know the 2 years it took to sell me that Chief Vintage was worth the wait. Everything about the process was extraordinary, from the too often drop ins "just looking" talks to handing over the check and rolling out of the dealership this morning. I'm hoping the grin wears off my face soon however.
Mike Ryan, Statesville, NC"
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By: Mike Statesville, NC
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"Mark, Mike and Rose Mary made taking ownership of my first new Indian a truly great experience. They welcomed my whole family into the dealership, and my seven year old son LOVES his new Indian (model) ALMOST as much as I love mine! They all went above and beyond my expectations, including Mike's wrench skills on my trailer wheel chock (love those fender skirts but man they are big!!) This is a great dealership, and you won't go wrong turning to Indian-Victory of Charlotte!"
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By: Bob Fairview, NC
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"Right from the start, Indian Motorcycles, Charlotte impressed me with their efficient, professional manner - an approach that not only inspired confidence, but generated the interest I was hoping for. I needed an effective solution to my quandary of whether to buy an Indian Motorcycle after many years of owning Harleys. Mark and his staff, because of their years of experience and dedication to the brand, were able to fill in the blanks for me.
Being over 400 miles away and having never ridden on an Indian, I had what seemed to be to be a thousand questions about everything concerning the company, the follow-up service and the bike itself. Mark, Mike and Rose Mary, as well as the other folks on their team were patient, understanding and thorough with me, a proven Indian novice. Because of them and the product itself, I am a proud owner of an Indian Chief Vintage that I am sure I will enjoy for years.
All I can say at this point, is no matter where you live, if you are interested in an Indian Motorcycle, talk to Mark and his staff. You will find that you are on the right path to owning one of the finest motorcycles in America.
Thanks folks!
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By: Bob Switzerland, FL
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"I have owned a lot of Bikes over the years from BMW to Victory, leaning more towards Harley Davidson. I had never even ridden an Indian but was assured by Mark & Mike that I would have no regrets and they were exactly right! The ride is better than a Road King and the Power is over the top. I recommend to everyone out there considering a New Bike to buy an Indian and when you purchase it, go to Indian Motorcycles of Charlotte. The people are a pleasure to deal with, from Sales to the Service Department & from Motor Clothes to the Finance Department. From the moment you walk through the door, you are made to feel like you are at home. "
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By: Mark Eden, NC
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"Thank's Mike and the service department for taking care of my minor problem's with my 2002 spirit during your open house in Oct. 2010.And thanks to all for the excellent open house,I'll be buying my new Indian chief vintage there when the time come's !
Sincerely
Robert D. lake
hglndr1"
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By: Robert Milford, PA
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"This is my first experience purchasing a motorcycle over the internet; Mark and the staff at Indian Motorcycle Charlotte ensured the transaction was smooth and enjoyable. This is a dealership that obviously cares about the customer, this care and pride is matched by the team of craftsmen who built my new Chief. A couple of minor issues surfaced upon delivery of the bike, but Mark and his skilled staff had a solution for me in no time at all. The superlative customer service and support was the main reason I chose to do business with Indian Motorcycle Charlotte, and all of my expectations have been surpassed. I'm truly impressed with this dealership and my new Chief, and I'm quite pleased to be a part of 'The Tribe'. "
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By: Kenneth Fort Garland, CO
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"GREAT BUYING EXP THANKS MARK ROSE MARIE & MIKE I COULD NOT BELIEVE THE RIDE AFTER OWNING 5 SOFETAILS & EGLIDE ULTRA & ROADGLIDE THE CHEIF WAS SO SMOOTH THANKS AGAIN"
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By: DOUG HIGH POINT, NC
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"I have never had a better buying experience period! Not when I purchased my other three bikes and not when I purchased the 10 new cars I have owned over the years. Even after the sale was made the experience was great. I just had my 500 mile service and I even really liked the service manager [when have you ever said that about a service manager!]. If owning an Indian is something you are considering you have got to purchase it right here. Thank you Mark, Mike and Rose Mary."
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By: Keith Davidson, NC
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"Thanks for the great service & hospitality on our way to Key West. We're very happy we chose to go the the #1 dealer to ensure all was 100% with the 2009 Roadmaster. It's ran great in the Keys & was a major head turner!!! Too much fun!!!"
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By: Bruce Wallaceburg, ON
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"Made a few purchases at the Online Store. I also spoke with a lady regarding a few other questions I had, she was very helpful and polite, the package showed up in reasonable time all the way up here in Canada to boot!"
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By: Dave Monkton, ON
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"Mark,
Thanks so much for the hospitality while I waited on my 500 mile scheduled maintenance. Of course the bike runs perfect and looks great! Also it was so kind of you and your team to offer me those good deals on the shirts, jackets and especially the belt....got to look good too cause all the attention goes to the bike! Have a great holiday and ride safe!
Harold"
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By: Harold Charleston, SC
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"My 2009 is running great! What a beautiful bike.
The experience of picking it up, completing the paperwork, service and parts introductions went very well and was quiet a lot of fun. Thanks for everything!"
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By: Harold Charleston, SC
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"I own a 2002 Indian Chief w/PP plus - thanks to Mike in your service department - I have had to fabircate a ton of offset brackets and such for pipes and Mike let me know which shortened the install - he warn'd me of the little relay below the electronic module under the dash you would never look for when troubleshooting, and the NAPA part #, major save there - and I was into this thing - I love my bike and it is like no other on the road - market gets better I'm next in line for another - all the best and thank again - "
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By: Craig Herndon, VA
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"I called from Pa. in Feb.09 and was lucky enough to have Mark answer.I asked if I could leave my truck there while rode my 03 Vintage to Daytona.He assured me it was quite alright.When I got there and his shop manager saw I was an old fart (67) they unloaded my bike for me.Now thats friendly go the extra mile service.Thanks again Ernie"
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By: ernie export, PA
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"Great service department. Keep up the good work. Thank you for all your help."
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By: David Spring Lake , NC
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"Your friendly staff greeted us- Calvin Taylor welcomed us at the door at 5pm (closing time). We had driven from the coast that day and had been stuck in traffic. This was my husband's Valentine's Day present- to visit the Indian Dealership near Charlotte, NC. He was so upset to think we wouldn't be able to look around- but we were surprised. Others were inside, the doors unlocked and in we went! Calvin showed him all the motorcyles and I got busy shopping for accessories- hat, t-shirt, teddy bear, etc. It was truly a great experience! My husband considers himself your greatest advocate- now and always. Thank you all for making the Indian experience a truly great one!"
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By: Rick & Kim Kernersville, NC
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"Being Canadian I cannot purchase a bike as of yet but the jacket and other items I purchased are very good. I cannot wait to get back to Canada and see if I can sell the idea to business friends to open up a dealership... In any event I will keep in touch and probably return next year. Thank you Mark for your hospitality and your help at answering my questions."
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By: Pierre-Louis Carignan, QC
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"I own and 01 Spirit and an 02 Chief and enjoy riding both. I am anxious to see Indian get started back up again, and stay alive. I look forward to touring the plant and seeing what ideas they have in mind for the future. I am very happy to be part of the Indian family."
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By: Kevin W. Lancaster, PA
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